Sportsbook Ticket Writer - Full Time (Capital One Arena)

Caesars Entertainment
Washington, DC
Category Customer Service
Job Description
Job Description: Welcome to the Empire! Reporting to the Sportsbook Manager, the Sportsbook Ticket Writer will be the face of the retail operation, providing top-tier customer service, advising customers on betting options, and resolving disputes.

Requirements

  • Provide a top tier level of customer service
  • Adhere to all the rules and regulations set forth by the company and gaming control board
  • Become familiar with our betting options and be able to strike up conversations with customers
  • Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
  • Be a positive team member and work collaboratively with other team members and your leadership team
  • Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Benefits

  • Flexible scheduling
  • Advancement opportunities
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