Sportsbook Ticket Writer- Full Time (Harrah's Atlantic City)

Caesars Entertainment
Atlantic City, NJ
Category Customer Service
Job Description
The Sportsbook Ticket Writer is the face of our retail operation, providing high-level customer service and advising customers on sports betting options.

Requirements

  • Provide a high level of customer service to anyone who comes into our sportsbooks
  • Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
  • Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
  • Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
  • Communicate and promote our menu of sports betting options to customers
  • Act in a professional manner, representing William Hill with the highest of standards
  • Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards

Benefits

  • Competitive hourly rate of $15.92
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