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Sportsbook Ticket Writer- Full Time (Harrah's Atlantic City)
Caesars Entertainment
Atlantic City, NJ
Category
Customer Service
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Job Description
The Sportsbook Ticket Writer is the face of our retail operation, providing high-level customer service and advising customers on sports betting options.
Requirements
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
Benefits
Competitive hourly rate of $15.92
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