Role OverviewThe Sr. Customer Service Engineer performs tasks related to the repair of technology-based products in an end-user computing environment. This is an intermediate position that requires U.S. Citizenship due to government contract requirements.
What You Will Do
Perform basic and moderately complex troubleshooting and repair activities, provide support to client VIPs, respond to change management requests, and perform IMAC activities.
Why It Might Be a Fit
The ideal candidate will display outstanding technical and professional services skills, meet customer service satisfaction levels, and communicate effectively with end-users and service desk personnel.
Requirements
- Technical school certification or equivalent of 2-4 years of relevant experience
- OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
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