Sr. Customer Service Rep

Visa
Los Angeles, CA
Job Description
Visa is seeking a collaborative Senior Customer Service Rep to support clients, particularly in dispute products and services. This role involves researching, responding to inquiries, troubleshooting issues, and creating client communications. The position requires on-call coverage and can be performed in either a hybrid office setting.

Requirements

  • Research and track issues identified by internal monitoring alerts.
  • Respond to client inquiries, including merchants, partners, and issuers.
  • Troubleshoot problems and collaborate with business teams.
  • Create client communications including maintenance notifications and reports.
  • Rotate on-call coverage.
  • Proficiency in MS Office (Excel)

Benefits

  • Medical
  • Dental
  • Vision
  • FSA/HSA
  • Life Insurance
  • Paid Time Off
  • Wellness Program
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