Sr. Customer Service Representative

Americor
Scottsdale, AZ
Category Administration
Job Description
Americor is seeking a Sr. Customer Service Representative to maintain exceptional client relations and ensure high levels of customer satisfaction. The role involves client services, email/chat communication, enrollment processes, and retention strategies. It's a full-time position with a Friday to Monday schedule.

Requirements

  • Proven experience in client retention, specifically handling calls from customers looking to cancel and successfully retaining their business.
  • Strong verbal and written communication skills.
  • Effective problem-solving and attention to detail.
  • Experience in customer service roles, particularly in client services, email/chat support, and retention.
  • Experience using a CRM system such as Salesforce or similar.
  • Proficient in Microsoft Office and G-Suite.
  • High School Diploma or equivalent, plus additional qualifications in customer service preferred.
  • Demonstrated success in a customer service environment, focusing on client satisfaction and retention.

Benefits

  • Ongoing training and development
  • Opportunity for career advancement
  • Medical
  • Dental
  • Vision
  • Employee Assistance Program
  • 401(k) match
  • Referral Program
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