Role OverviewThe Senior Director Head of Learning Operations will optimize operations streamlining engagement, scoping, budgeting, resource management, and reporting through technology and standardized workflows. This role leads to the design and rollout of repeatable processes, consolidates routine tasks into single effective operations vertically, and shares leading practices across internal teams, contractors and off-shore resources to drive efficiency and scalability.
What You Will Do
Oversee day to day commercial operations across LS, ensuring accurate forecasting, budget management, margin tracking, and resource allocation to meet revenue and utilization targets. Analyze end to end commercial workflows across SIM, Medical & Commercial Writing, BD, Creative, Production, and Tech/AI to identify bottlenecks, reduce cost to serve, and improve throughput and commercial scalability.
Why It Might Be a Fit
12 - 15 years of progressive experience in operations, learning, analytics, or commercial leadership within clinical research, life sciences, healthcare, or a regulated professional services environment. Collaboration across teams and departments, relationship building and management, communication up/down/across organization, strategic mindset, workplace learning and technology expertise, problem solving/data analytics expertise, people leadership, resource allocation and management, project management and organization skills, detail oriented and quality focused.
Requirements
- Bachelor’s degree required; master’s degree preferred in Business Administration, Health Sciences, Operations Management, or related field
- Up to 10–15% travel required for leadership meetings, operational reviews, and key stakeholder engagements
- 12 - 15 years of progressive experience in operations, learning, analytics, or commercial leadership within clinical research, life sciences, healthcare, or a regulated professional services environment
Benefits
- competitive compensation package
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- flexible paid time off (PTO) and sick time
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