Sr Escalation Collections Specialist (11am-8pm EST))

Carrington
Any Location, IN
Category Finance
Job Description
The Sr Escalations Collections Specialist provides excellent support by answering questions and offering direction on incoming and outgoing calls, resolving customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations.

Requirements

  • High school diploma or equivalent work experience
  • Two (2) to three (3) years’ customer service/call center experience in a high-volume telephone contact environment
  • Three (3) years or more Mortgage Loan Servicing industry experience
  • Knowledge of Fair Debt Collection Practices Act required
  • Knowledge of relevant and industry-specific computer software packages preferred
  • Strong negotiation skills
  • Ability to understand moderately complex problems and to collaborate and explore alternative solutions

Benefits

  • Comprehensive healthcare plans for you and your family
  • Discretionary 401(k) match of 50% of the first 4% of pay contributed
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal
  • Customized training programs to help you advance your career
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow
  • Educational Reimbursement
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