Sr Field Service Tech - Fairbanks Morse Defense

Requirements

• Plan and achieve goals based on judgment and experience
• Diagnose, troubleshoot, and repair products with minimal supervision
• Lead and direct regional associates in their work
• Oversee complete engine overhauls on qualified engines
• Handle occasional shop duties such as part inspections, assembly, and testing
• Provide on-the-job and customer equipment training
• Offer first-level escalation support to associates
• Assist with on-site and phone troubleshooting for customers
• Collaborate with Product Engineering to resolve equipment issues
• Implement service documentation such as Engineering Change Orders
• Follow all safety guidelines and wear proper PPE
• Report accidents or injuries immediately
• Complete required safety training annually
• Submit accurate and timely reports
• Maintain certifications as required
• Ensure company property (e.g., vehicles, equipment) is well maintained
• Provide estimated arrival times to customers when necessary
• Communicate effectively with customers and internal teams
• Complete maintenance documentation and provide it to customers
• Strive for 'first-time fixes' to minimize customer downtime
• Maintain customer satisfaction in accordance with company standards
• Maximize efficiency by combining service opportunities
• Evaluate equipment for appropriate billing status
• Adhere to company dress code and safety regulations
• Act as a role model for junior technicians
• Perform additional tasks assigned

Benefits

• Base salary and overtime compensation
• Per Diem rates and monthly cell phone stipend
• Paid vacation, personal days, and holidays
• Hardship bonus, technician of the year award, and employee referral bonuses
• Tuition reimbursement, training, and product line certification bonuses
• Annual bonus for maintaining certifications