Sr. IT Infrastructure Engineer

Requirements

• Maintain open communication lines with all working relationships
• Follow up to ensure items for which the job is accountable are performed
• Earn and maintain customer’s trust
• Uphold the core values of the organization
• Work well with others to accomplish the mission of the organization and of the job
• Architect, supervise, and participate in the implementation of technologies and platforms supporting the data, security, and voice infrastructure
• Ensure availability of enterprise infrastructure that support internal employee business functions and external customer communications
• Troubleshoot and remediate 3rd and 4th level support issues impacting the operation of the corporate data and voice infrastructure
• Mentoring responsibilities
• Serve as one of the primary points of contact for service providers and coordinate circuit design, provisioning, installation, and troubleshooting
• Document the design, operation, and troubleshooting of technology platforms and procedures
• Plan, design, implement, and continuously improve disaster recovery procedures
• Maintain a good working knowledge of current infrastructure and future trends
• Interact and coordinate with vendors, suppliers, distributors, and contract consultants
• Maintain the necessary project plans and documentation for system builds and modifications
• Monitor systems and identify performance issues proactively
• Propose new IT services and solutions to the end users and the senior management team
• Requirements analysis
• Network and systems engineering
• Storage engineering
• Application infrastructure
• Provide input to annual business plan to support future computing requirements
• Project management
• Infrastructure and system testing
• Budgeting
• Microsoft Windows server and desktop operating systems
• Microsoft Active Directory
• Azure Active Directory
• Microsoft Exchange Server
• VMware ESXi and other virtualization technologies
• Fortinet firewalls and security products
• Knowledge of Cyber Security Standards and Best Practices
• Knowledge of industry best practices
• Networking hardware (switches, routers, WAPs)
• Networking protocols
• VPN setup and management
• SAN management
• Skill in adapting to new and changing requirements, environments, and/or information.
• Expertise across a broad range of Microsoft Infrastructure Technologies, including but not limited to: current and future Windows Operating Systems, all components of Active Directory, Azure, Collaborative Communications and workspaces.
• Expertise in writing Windows Power Shell scripts for automation or maintenance
• Expertise in Active Directory Domain Services including Group Policy, DNS, DHCP, and Sites & Services and supporting infrastructure.
• Experience managing Microsoft Office 365 back-end infrastructure including Exchange Online, Teams, SharePoint, and OneDrive for Business
• Business writing
• Effective written and oral communication sufficient to be able to elicit and communicate information and achieve understanding
• Establishing and maintaining effective working relationships with customers, vendors, consultants, management, and employees
• Organizing work to accomplish tasks
• Reading and writing
• Prioritizing and reporting to meet job needs
• Problem solving
• Tracking numbers and bits of data relevant to the work assignment
• Ability to: Under minimal supervision, work independently and make decisions on the needs of the organization
• Possessing comprehensive knowledge of subject matter, handles complex issues/problems and refers only the most complex issues to higher-level staff or vendor support
• Provide leadership, coaching and mentoring to junior staff

Benefits

• Medical, dental, and vision plans
• Disability, and life insurance
• Employee-matched 401(k)
• Paid time off (PTO)
• Employee assistance program that includes counseling, legal, and financial advice