Sr. IT Service Management Specialist

Requirements

• Extensive experience managing and administering ServiceNow, including configuration, upgrades, and troubleshooting.
• Hands-on development expertise with custom workflows, scripts, and system integrations within ServiceNow.
• Deep understanding of ITIL frameworks and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Strong problem-solving skills, with the ability to perform root cause analysis.
• Excellent communication skills for effective collaboration and user support.
• Familiarity with IT security policies and cybersecurity principles in a government setting.

Benefits

• Competitive pay
• Comprehensive health, dental, and vision coverage
• 401(k) retirement plans