Sr. Managed Services Specialist

Shentel
Circleville, OH
Category Engineering
Job Description
The Sr. Managed Services Specialist is a trusted technical advisor and escalation point for complex services and key customers. This role acts as a technical lead, leading technical oversight for service turn-ups and lifecycle readiness, proactively identifying risks, and driving resolution across Engineering and Operations.

Requirements

  • Serve as the primary technical authority for complex customer services and managed service offerings
  • Lead validation of service architectures, configurations, and operational readiness
  • Proactively identify systemic risks and improvement opportunities
  • Define standards for customer documentation, training materials, and enablement approaches
  • Lead advanced onboarding, architecture reviews, and lifecycle planning sessions
  • Lead executive-level customer discussions and technical reviews
  • Partner with Engineering and Operations to improve service readiness and support models
  • Lead post-turn-up and post-incident reviews and recommend improvements
  • Lead cross-functional delivery efforts for complex or high-visibility services
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