Sr. Manager, Cloud Services (FSM)

Infor
Dallas, TX
Category Consulting
Job Description
This position is responsible for operational leadership, customer engagement, escalation coordination, and people management for Infor Financials & Supply Management (FSM) Managed Services customers. The Focal Leader takes ownership post go live, transitioning services from implementation teams into ongoing managed operations. The role oversees service delivery activities, monitors operational performance, manages vendors and external partners, and ensures alignment with customer business needs.

Requirements

  • Experience serving as a primary operational point of contact for FSM assigned customers or business stakeholders, with accountability for service delivery outcomes.
  • Experience managing delivery or operations teams with defined ownership, escalation paths, and traceability of work items.
  • Experience scheduling, facilitating, and monitoring operational activities to ensure execution against defined plans and timelines.
  • Experience ensuring service quality through adherence to established service standards, operational procedures, and quality audit processes.
  • Experience managing incident resolution, including issue prioritization, escalation, and coordination to achieve timely service restoration.
  • Experience collaborating with cross-functional teams, including business stakeholders and operations teams, to support service delivery objectives.
  • Experience providing direct people leadership, including task assignment, performance oversight, and day-to-day operational guidance.
  • Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or sponsorship now or in the future.

Benefits

  • E-Verify
  • Equal Opportunity Employer
  • Infor is a global leader in business cloud software products for companies in industry-specific markets.
]]>