Sr. Manager – F&B Standards & Guest Experience Strategy – Classics

Hyatt Hotels Corporation is seeking a Sr. Manager – F&B Standards & Guest Experience Strategy – Classics to help translate brand strategy into distinctive, scalable guest experiences across the Classics portfolio, initially with a significant focus on Food & Beverage. This strategist-builder will lead selected priorities from discovery and recommendation through the creation of practical standards, playbooks, decision tools, and guidance for hotels and regional teams. The role focuses on global and portfolio-level solutions that balance guest impact, owner value, brand distinction, and operational practicality.

What You Will Do

Lead selected guest experience and F&B priorities from initial problem definition through discovery, analysis, recommendation, standards development, and operator-ready guidance. Structure ambiguous business questions, determine the appropriate workplan, and develop portfolio-level recommendations for guest experience and F&B operating models, standards, frameworks, and programs. Translate approved direction into practical standards, playbooks, decision tools, training materials, timelines, and guidance for regional teams and hotels. Lead cross-functional project teams, establish milestones and deliverables, and maintain accountability for assigned initiatives through completion.

Why It Might Be a Fit

The ideal candidate understands the power and purpose of Hyatt's culture of care and embodies core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. The role requires credible F&B and hotel-operating perspective, comfort working through ambiguity, and willingness to roll up sleeves to move priorities forward. Strong candidates will be adaptable, proactive, comfortable building new processes, and use AI-enabled ways of working to improve speed, quality, and scalability of output. The salary range for this position is $120,000 - $160,000, and the position is also eligible to earn an annual bonus.

Requirements

• 5+ years of experience in hospitality, guest experience, food and beverage, operations, strategy, or consulting
• Experience leading cross-functional initiatives from discovery through recommendation, standards development, and implementation planning in a complex, matrixed organization
• Experience working with hotel operations, managed and/or franchised environments, global experience, or multi-unit hospitality businesses
• Bachelor’s or advanced degree in hospitality, business, operations, marketing, or a related field, or equivalent relevant professional experience

Benefits

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off
• Medical insurance
• Dental insurance
• Vision insurance
• 401K with company match