Role OverviewExperience Experts are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers.
What You Will Do
Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
Why It Might Be a Fit
Experience Experts will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Experience Experts will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.
Requirements
- High School Diploma/GED
- 12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert
- Strong Customer Service Skills
- Retail Sales
- Detailed Organization
- Training
- Mathematics
- Pass Certification And Quarterly Re-Certification Process
- Consistently Performs Above Company Average In Sales Metrics
- Demonstrated System And Tool Knowledge
- Strong Problem-Solving Skills
- Demonstrated Ability To Work In A Fast-Paced Environment
- Passionate About People, Teams, And Our Un-Carrier Values
Benefits
- competitive base salary
- annual stock grant
- employee stock purchase plan
- 401(k)
- medical, dental and vision insurance
- flexible spending account
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- commuter and transit programs
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