Role OverviewSr Mobile Expert, Bilingual will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations. This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points.
What You Will Do
Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction utilizing in-store systems and digital tools. Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
Why It Might Be a Fit
Sr Mobile Expert, Bilingual will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime. With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert, Bilingual will be uniquely set up for success.
Requirements
- High School Diploma/GED (Required)
- Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
- Care: Elite Expert, Account Care (Preferred)
- Care: Elite Expert, Technical Care (Preferred)
- Communication (Required)
- Critical Thinking (Required)
- Customer Service (Required)
- Multitasking (Required)
- Product Knowledge (Required)
- Sales (Required)
- Task Management (Required)
- Teamwork Orientation (Required)
- Troubleshooting (Required)
Benefits
- Competitive base salary
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Medical, dental, and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Commuter and transit programs
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