Sr. Operations Agent - Time Critical - Weekend Shift (Thur-Sun 10:00-20:00 ET)

Crane Worldwide Logistics
Atlanta, GA
Category Customer Service
Job Description
Sr. Operations Agent responsible for preparing domestic documents, routing shipments, negotiating rates, and providing brokerage assistance. Must have excellent client service skills and ability to handle dual tasks. Weekend shift required.

Requirements

  • Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
  • Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments.
  • Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments.
  • Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm.
  • Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any discrepancies.
  • Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff.
  • Investigating client problems and/or complaints and managing to successful resolution.
  • Addressing all client inquiries.
  • Maintaining relationships with both internal and external customers with exceptional service.

Benefits

  • Quarterly Incentive Plan
  • 136 hours of Paid Time Off
  • Excellent Medical, Dental and Vision benefits
  • Tuition Reimbursement for education related to your job
  • Employee Referral Bonuses
  • Employee Recognition and Rewards Program
  • Paid Volunteer Time
  • Employee Discounts
  • Wellness Incentives
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