Role OverviewThe Sr. Principal, Planning and Experience is a strategic advisor, integrator, and execution leader responsible for amplifying the impact of the SVP, Marketing, Growth and Customer Experience (MXG and Analytics) across the enterprise. This role acts as a key strategic partner to the SVP, ensuring alignment and operational excellence across all Experience functions — including Marketing, Customer Experience, Enterprise Analytics & Reporting, Product, Digital Experiences, and related cross-functional initiatives.
What You Will Do
Strategic Leadership & Advisory, Analytics, Insights & Decision Enablement, Continuous Improvement & Operational Excellence, Experience Organization Operations, Program & Portfolio Execution, Communications & Stakeholder Engagement
Why It Might Be a Fit
8-10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields. Experience leading or partnering closely with Analytics, Data, or BI teams required; proven ability to interpret complex datasets and drive insight-based decision-making.
Requirements
- 8-10+ years of progressive experience in Customer Experience, Marketing, Strategy, Analytics, Digital Product, or related fields
- Experience leading or partnering closely with Analytics, Data, or BI teams
- Proven ability to interpret complex datasets and drive insight-based decision-making
- Experience applying continuous improvement and operational excellence principles (e.g., Lean, Six Sigma) to streamline processes, improve efficiency, and drive measurable business outcomes
- Experience operating in a matrixed environment, ideally within a high-growth, multi-market, or operationally complex organization
Benefits
- Competitive pay and annual bonus program for all associates
- Generous PTO including vacation accrual, sick time, volunteer time, and standard and floating holidays
- 401(k) with company matching contributions
- Casual dress code and a genuinely great work environment
- Team events, celebrations, and a culture that values connection
- Employee Resource Groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation
- Career growth paths and learning opportunities — we promote from within
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
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