Sr Project Specialist

Requirements

• Maintain and manage key customer accounts and long-term contracts.
• Assist the Inside Sales Manager with item sales analysis, sales trends, customer demand, and inventory forecasts.
• Assist with development of departmental policies and procedures.
• Read, interpret, and analyze customer project specifications to determine appropriate product offering.
• Collaborate with multiple departments including but not limited to Engineering, Purchasing, Production, and Quality.
• Respond to customer inquiries regarding all aspects of the inquiry.
• Provide official quotations for customer inquiries.
• Create and maintain the required documents for project orders.
• Receive and respond to any customer complaints in a timely and professional manner.
• Train and assist other Sales employees in responding to customer inquiries.
• Process customer Purchase Orders by entering Sales Orders into the ERP system.
• Participate in and/or chair project kick off meetings and contract review meetings as required.
• Provide project management for project orders that require additional attention or is required by the customer.
• Provide Customers with Product or Service information.
• Utilize project management skills to provide progress reports, milestone meetings, and tracking progress internally.
• Coordinate third party inspection agents as required.
• Create commercial invoices, packing slips and shipping marks for international orders as required.
• Create mock invoices for staged payment orders and process any credits needed for returned goods.

Benefits

• An Equal Opportunity Employer
• E-Verify Employer