Sr Service Delivery Leader

Palo Alto Networks

Any Location, TX

Category Information Technology

Job Description

Palo Alto Networks is seeking a Sr Service Delivery Leader to manage the services engagement for strategic customers. This role focuses on leveraging customer experience to drive adoption and consumption of Palo Alto Networks’ security platform, partnering with various teams to deliver customer success. The position requires collaboration with internal teams and a commitment to delivering high-value outcomes.

Requirements

10+ years of professional experience in a customer-facing role, managing high-touch, high-visibility services engagements
Experience leading teams to deliver large technology programs to strategic customers
Experience managing services and/or delivery projects
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Proven ability to build strong working relationships across multiple functions

Benefits

Opportunity for occasional travel

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