Sr. Service Desk Engineer

TriCom
Any Location, NJ
Job Description
The Sr. IT Service Desk & Field Support Engineer will provide advanced technical support across enterprise desktop, mobility, and collaboration environments.

Requirements

  • Bachelor’s degree from an accredited 4-year institution.
  • 8+ years of hands-on experience in IT Service Desk and Field Support environments.
  • Extensive experience supporting Windows 11 and enterprise desktop ecosystems.
  • Strong expertise in Azure Portal, Intune, M365 administration, and Active Directory.
  • Proficiency in PowerShell scripting and automation practices.
  • Experience supporting A/V conference systems and mobile device management.
  • Knowledge of identity, access management, and security tools including CyberArk, Okta, Zscaler, and BitLocker.
  • Excellent communication skills with a strong customer-focused mindset.

Benefits

  • Medical/Dental Benefits
  • Paid time off
  • Paid Holidays
  • 401(k)
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