Role OverviewThis role is dedicated to providing exceptional service and resolving high-priority and high-risk customer issues with efficiency, empathy, and excellence. The role involves handling escalations originating from the Office of the President and managing fraud and security threats, ensuring compliance with organizational policies and achieving optimal customer satisfaction and retention.
What You Will Do
Deliver exceptional service across various channels, handle complex, high-priority complaints and high-risk escalations involving fraud, social engineering, and security threats, and engage with enterprise account teams, Chief Security Office, Asset Protection, Legal, and high-profile customers during fraud incidents.
Why It Might Be a Fit
An experienced professional with in-depth knowledge, applying organizational practices to resolve moderately difficult problems, works with independent judgement on expansive projects with minimal supervision, implementing policy changes to improve functions.
Requirements
- Bachelor's degree (BS/BA) desired
- 2+ years of related experience
- Certification is required in some areas
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require
- Adoption Reimbursement
- Disability Benefits
- Life and Accidental Death Insurance
- Supplemental benefit programs
- Employee Assistance Programs
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
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