Role OverviewWe are looking for a Sr Supervisor Customer Service to join our Perrigo Direct team in Allegan, MI. This is a hybrid position, 3 days on-site, 2 days work from home. Oversees the efforts of a team of customer service representatives.
What You Will Do
Leads, coaches, and develops the customer service team, including performance management, training, workload balancing, and capability building. Oversees end-to-end customer service operations, ensuring timely and accurate response to customer inquiries.
Why It Might Be a Fit
Excellent management and supervisory skills. Extensive knowledge of customer service procedures and principles. Ability to manage multiple Outlook email boxes.
Requirements
- Bachelor's degree or equivalent
- Minimum of 3 years of relevant work experience
- 3–5-year Supervisory experience
- Excellent management and supervisory skills
- Extensive knowledge of customer service procedures and principles
- Ability to manage multiple Outlook email boxes
- Syteline ERP system and EDI knowledge is a plus
Benefits
- Competitive compensation
- Benefits tailored to supporting you and your family
- Career development opportunities
- Total Rewards at Perrigo
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