Sr Team Lead Technical Services

Schurz Communications
Austin, CO
Job Description
The Sr Technical Services Team Lead at OTAVA is responsible for overseeing a team of technical professionals who provide high-quality managed cloud and infrastructure services to clients.

Requirements

  • Lead, mentor, and develop a team of Technical Services professionals to ensure high performance and career growth.
  • Manage daily operations, including incident resolution, service request fulfillment, and escalations.
  • Act as a technical escalation point, providing guidance and hands-on support for complex customer issues.
  • Ensure adherence to service level agreements (SLAs) and proactively address potential service delivery challenges.
  • Collaborate with cross-functional teams, including Engineering, Product, and Customer Success, to improve service offerings and customer experience.
  • Drive process improvements and automation initiatives to enhance operational efficiency.
  • Develop and maintain documentation, training materials, and best practices for the Technical Services team.
  • Participate in technical assessments, audits, and compliance initiatives to ensure adherence to industry standards.
  • Maintain up-to-date knowledge of cloud, security, and infrastructure technologies relevant to OTAVA’s service offerings.
  • Support strategic planning for resource allocation, capacity management, and team scalability.

Benefits

  • Hybrid work
  • Competitive compensation package, base ($89k - $100k annually)
  • 401(k) with company match
  • Medical, dental, vision, HSA options
  • Life and disability insurance
  • Generous flexible PTO
  • Paid holidays
  • Paid volunteer time off
  • Paid parental leave
  • Professional development opportunities
  • Employee Assistance Program
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