Sr Technical Account Manager

Level AI
Mountain View, CA
Category Customer Service
Remote
Job Description
Level AI is a Series C startup transforming customer engagement through an AI-native platform. They offer tools that enhance customer experience, optimize operations, and drive growth by leveraging LLMs. They are seeking a Sr. Technical Account Manager to serve enterprise customers, understand business goals, and drive adoption of their AI-powered solutions.

Requirements

  • 3+ years of experience in a Technical Account/Customer Success Manager, Solutions Engineer, or Customer Success Engineer role in an Enterprise SaaS or AI environment.
  • Strong understanding of AI, NLP, and cloud-based SaaS solutions.
  • Excellent communication and relationship-building skills.
  • Proven ability to troubleshoot technical issues and work cross-functionally with engineering and product teams.
  • Experience managing enterprise customer accounts and driving adoption of technical solutions.
  • Impeccable character attributes: drive, problem-solving, and teamwork.
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