Role OverviewThe Staff Assistant II will provide administrative support to the Behavioral Health providers at Harvard University Health Services (HUHS). The role involves greeting and assisting patients, answering telephones, scheduling appointments, and maintaining files. The Staff Assistant II will also serve as a liaison to the billing department and assist with special projects.
What You Will Do
The Staff Assistant II will perform a variety of patient-centered services, including preparing medical records, making appointments, checking in patients, and collecting co-payments. They will also assist clinicians with hospitalization of patients, process insurance prior authorizations, and problem-solve IT issues.
Why It Might Be a Fit
The Staff Assistant II will work in a fast-paced environment, requiring strong organizational and communication skills. They will also need to maintain confidentiality and handle sensitive information with discretion. The role offers opportunities for professional growth and development, with a comprehensive benefits package and tuition assistance.
Requirements
- High school diploma or equivalent
- Minimum of one year of administrative support or related professional experience
- Excellent interpersonal, customer service, organizational, and Microsoft Office skills
- Experience in patient services, transcription, and/or Blue Cross Blue Shield (BC/BS) authorization processes preferred
Benefits
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
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