Staff Assistant

The Staff Assistant will provide administrative and case support to the Housing Investigative Unit by preparing and processing case-related correspondence, maintaining electronic case records, and assisting with document management activities. The position also supports investigators through coordination of case documentation, verification of notifications, and tracking information.

What You Will Do

The Staff Assistant will serve as a point of contact for complainants, respondents, representatives, and members of the public by responding to inquiries, providing information regarding housing discrimination processes and agency procedures, and delivering case status updates in accordance with confidentiality requirements.

Why It Might Be a Fit

The Staff Assistant will contribute to a fair and responsive investigative process that helps protect the civil rights of individuals throughout the state, and will play an important role in supporting the Florida Commission on Human Relations' mission to promote fair treatment, equal opportunity, and freedom from discrimination for all Floridians.

Requirements

• High school diploma or its equivalent
• Two years of secretarial or clerical work experience
• Knowledge of customer service and telephone etiquette
• Knowledge of records management and confidentiality requirements
• Knowledge of business correspondence and office software applications
• Knowledge of fair housing or civil rights complaint processes

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options
• Retirement plan options
• Flexible Spending Accounts
• Tuition waivers