Role OverviewWe are seeking a Staff Associate to collaborate with funeral directors, establish and maintain business relationships with families, and provide customer service. The role requires reverence and respect for the deceased, and the ability to handle difficult situations. The Staff Associate will be a cornerstone of our client family support structure, upholding our commitment to care in every interaction.
What You Will Do
Responsibilities include collaborating with funeral directors, establishing and maintaining business relationships with families, preparing the memorial area for services, ensuring flowers and memorabilia are returned to families, and answering customer inquiries professionally.
Why It Might Be a Fit
The ideal candidate will have 1 year of experience in customer service, experience handling difficult situations, and preferably funeral professional experience. The Staff Associate will be part of a team that assumes the crucial role of ensuring seamless operations throughout every stage of the client family life cycle.
Requirements
- 1 year of experience in customer service
- Experience handling difficult situations
- Funeral professional experience preferred
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) with Employer Matching
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