Staff Logistics Settlement Solution Manager

TikTok
Seattle, WA
Job Description
Role Overview

The Settlement Quality Control team focuses on settlement data accuracy and operation efficiency by building standardized SOPs, infrastructure capabilities, monitoring mechanisms, and collection management frameworks. This role ensures that reconciliation, payment, and dispute resolution processes follow established standards, while continuously optimizing settlement efficiency, accuracy, and cost performance.

What You Will Do

Design and optimize end-to-end settlement processes based on business scenarios and operational requirements. Collaborate with Product and R&D teams to deliver system capabilities including rate card management, bill structure standardization, reconciliation workflows, automated quotation, and fund closed-loop capabilities.

Why It Might Be a Fit

Identify risk exposures in settlement processes, including potential billing, reconciliation, and collection gaps, and establish monitoring and early-warning mechanisms. Optimize billing and settlement strategies based on data insights to improve settlement quality, efficiency, and cost performance.

Requirements

  • Bachelor's degree or above in Business, Finance, Logistics, Supply Chain, or related fields
  • 5+ years of experience in settlement, reconciliation, billing, or financial operations within logistics, e-commerce, technology, or related industries
  • 2+ years of team management experience
  • Familiarity with settlement process design, contract terms, billing rules, reconciliation, and dispute resolution
  • Strong analytical skills and proficiency in SQL or BI tools such as Tableau or Power BI
  • Strong cross-functional collaboration and stakeholder management skills

Benefits

  • Competitive salary
  • Equity
  • Health insurance
  • Paid time off
  • Retirement plan
  • Learning budget
  • Parental leave
  • Wellness program
  • Visa/relocation assistance
  • Remote flexibility
  • Bonus/commission
  • Paid holidays
]]>