Role OverviewThe Staff Performance Manager is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service.
What You Will Do
Manages candidate inventory, conducts new hire orientations, audits onboarding requirements, communicates workforce needs to client, and participates in client forecasting meetings.
Why It Might Be a Fit
You will be at the center of it all, building meaningful connections with client leadership and associates, staying one step ahead to anticipate needs and solve challenges before they arise.
Requirements
- High school diploma
- A year or more in a leadership role
- Experience in a customer service role responsible for multi-level client communication
- HR and data management experience
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Able to lead, organize, and build effective and diverse teams
- Seasoned critical thinking and problem-solving skills
- Ability to communicate professionally and effectively across all platforms
- Able to listen and respond to information effectively and influence decision makers
- Achieves results in a quality, timely, and cost-effective way
- Responds positively to change and adapted to new situations quickly
- Able to take on a diverse range of tasks equally effectively
- Experience using various technology platforms to drive effective decisions
Benefits
- Comprehensive Medical, Dental & Vision benefits
- Prescription Drug Benefits
- 8 Paid Holidays per year
- 2 Floating Holidays per year
- Paid Time Off
- 401(k)
- Wellness Program
- Parental Leave
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