Role OverviewProvide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment.
What You Will Do
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
Why It Might Be a Fit
Ability to work cooperatively in high paced and sometimes stressful environment, ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Requirements
- Provide exceptional customer service in a safe and clean environment
- Treat customers/employees in a fair and ethical manner
- Promote an inclusive work environment
- Gain and maintain knowledge of products sold within the department
- Collaborate with associates and promote teamwork
- Prepare beverage selections to recipe and standards
- Tender transactions using company best practices
- Offer product samples to help customers discover new items
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered
- Recommend coffee shop items to customers
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Reinforce safety programs by complying with safety procedures
- Practice preventive maintenance by properly inspecting equipment
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- 401(k) or retirement plan
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