Station Manager

The Station Manager oversees the efficient and effective operations of our in-airport collection station, ensuring budget adherence, controlling inventory, training and developing staff, monitoring KPIs, and implementing new initiatives to meet our operational objectives.

What You Will Do

You will oversee a staff whose role involves engaging with international travelers, urging them to voluntarily provide swabs, and monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency.

Why It Might Be a Fit

The ideal candidate will have strong leadership skills, be able to analyze KPI data to identify trends, successes, and areas for improvement, and develop action plans to address performance gaps.

Requirements

• Manage the budget for the designated location.
• Monitor and control expenses, labor costs, and financial performance to meet budgetary targets.
• Identify cost-saving opportunities and recommend adjustments when necessary.
• Oversee inventory management to maintain optimal stock levels and minimize waste.
• Implement efficient ordering processes to ensure adequate inventory levels.
• Work to standardize purchasing practices to optimize savings.
• Lead the training and development of the location's staff.
• Develop training programs and resources to enhance employee skills and knowledge.
• Ensure that employees are well-equipped to deliver exceptional service to participants.
• Regularly monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency.
• Analyze KPI data to identify trends, successes, and areas for improvement.
• Develop action plans to address performance gaps.
• Implement new initiatives, processes, and policies introduced by the Area Manager or Sr. Program Director.
• Collaborate with assistant managers and employees to ensure seamless integration.
• Monitor and report on the effectiveness of new initiatives, recommending adjustments as necessary.
• Lead, mentor, and provide guidance to the location's team, fostering a positive work environment that promotes collaboration, motivation, and accountability.
• Address employee concerns and conflicts to maintain a professional workplace.
• Maintain clear and open communication with the Area Manager, Sr. Program Director, and other relevant stakeholders.
• Provide regular reports on performance, KPIs, and the status of new initiatives.
• Adhere to all regulations and polices related to station operations.
• Maintain confidentiality regarding participants’ information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

Benefits

• Medical, Dental, Vision, and Pet Insurance
• 401K
• Generous PTO Plan
• Competitive Salary