Station Services Specialist - BWI

Southwest Airlines
Baltimore, MD
Category Administration
Job Description
Station Services Specialists at Southwest work at the airport to support our daily operation. They help with schedules, pay, attendance, and staffing, making sure details are correct and on time. They answer questions from Employees and Leaders, fix problems, and send out updates and reports.

Requirements

  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Serves as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function;
  • Oversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreements
  • Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
  • Prepares references for users by writing operating instructions, memos, meeting minutes, etc.
  • Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information

Benefits

  • Fly for free on all Southwest flights
  • Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
  • Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan
  • Competitive health insurance for you and your eligible dependents
  • 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment
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