Store Lead

Requirements

• - Inspire store team to achieve their best performance
• - Execute to maximize growth and potential
• - Create an engaged and inclusive store environment
• - Elevate the customer experience through operational excellence
• - Exceed customer expectations in all interactions
• - Models company values and leads by example as an active coach.
• - Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
• - Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
• - Supports the management team in the achievement of store business plans, including sales, customer service and operational goals.
• - Understands how to leverage store reports to understand decisions made to drive the store business.
• - Participates in driving business outreach opportunities and communicates leads to Store Manager.
• - Identifies performance opportunities and partners with management team to contribute to development plans.
• - Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
• - Assists management team with training store staff on all internal operational functions as assigned.
• - Stays informed on corporate communication, directives, initiatives, policies and procedures.
• - Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
• - Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• - Supports a culture of learning and development, ensuring training tools are leveraged.
• - Serves as a role model to all store team members and provide enthusiastic motivational leadership.
• - Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
• - Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
• - Leverages customer feedback to prevent or resolve customer concerns.
• - Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.