Store Manager II - Retail

Requirements

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
• Fosters cohesion among team members and cultivates a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities.
• Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
• Executes budget management duties, expected to meet sales targets and production benchmarks.
• Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store.
• Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
• Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
• Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
• Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.
• Other duties, as assigned.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement