Role OverviewThe Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They manage the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. The Store Manager coaches and develops all associates and managers while creating an environment in which all team members are able to collaborate to consistently deliver best-in-class customer experiences.
What You Will Do
Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same. Demonstrate the ability to perform and train staff on all store operations tasks from register to stockroom.
Why It Might Be a Fit
The ideal candidate will have a strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele. They will have hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
Requirements
- Minimum of 5 years of prior work experience in specialty retail, with 3+ years in a Store Manager or senior leadership role.
- Strong background in clienteling and customer relationship management, with the ability to grow and retain a loyal clientele.
- Hand-on experience with performance management and proven ability to lead, coach, and develop high-performing teams.
- Demonstrated success in driving sales, profitability and KPIs.
- Strong understanding of retail operations, including payroll management, scheduling, inventory control, and loss prevention.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Benefits
- Clothing Allowance
- Generous Employee Discount
- Paid Time Off
- Medical, dental, vision and ancillary benefits
- Membership to Calm and access to other wellness benefits
- 401k
- Paid Parental Leave
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