Store Manager

The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment.

What You Will Do

Create a warm, welcoming, celebratory atmosphere, greet and engage with customers. Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction. Maintain a clean, welcoming, and safe studio environment at all times.

Why It Might Be a Fit

Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences.

Requirements

• Proven experience in a retail management role for 3-5 years
• Proven strong leadership skills with the ability to inspire, motivate and develop a team
• Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences
• Proven track record of driving sales and optimizing store profitability
• Excellent customer service skills with a passion for creating memorable experiences
• Ability to work a flexible schedule, including weekends and holidays
• Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met
• Comfortable using technology, software systems and POS
• Deep understanding of retail operations, including inventory management and visual merchandising
• Strong organizational and multitasking abilities
• Knowledge of health and safety regulations, particularly related to piercing, is a plus
• Excellent verbal and written communication skills
• Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)
• Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales

Benefits

• Paid accrued Vacation and Sick Time for full-time employees
• Medical/Dental/Vision Health Plans for full time employees
• Employee Assistance Program (EAP) Resources
• 401k and Roth IRA Plans
• Generous employee discounts on our amazing products and services!
• Team Member Referral Bonus plan for Studio positions