Store Manager

Lids
Any Location, PA
Category Customer Service
Job Description
At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster the passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance inclusive of achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and services.

Requirements

  • Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
  • Assist the market’s Authorized Trainer in coordinating onboarding to acclimate new team members to Lids.
  • Lead and execute Selling 101 strategy to achieve key performance indicators (KPIs), sales target and deliver exceptional customer service.
  • Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
  • Plan, prepare, and manage the schedule by considering team members’ qualifications, availability, and performance to maintain efficiency and effectiveness of operations.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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