Role OverviewAs a Bakery Operations Manager at Insomnia Cookies, you're not just managing a bakery. You're building a team, creating the experience our guests come back for and owning the results of your business.
What You Will Do
You'll own the day-to-day operation of your bakery, ensuring every shift is staffed, prepared, and set up for success. You'll maintain high standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Why It Might Be a Fit
If you love developing people, driving results, delivering great experiences, and making things happen in a fast-paced environment, you'll fit right in.
Requirements
- 3+ years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment
- Availability to work a schedule that reflects the needs of the bakery, including 2–3 mid-to-late shifts during the latter part of the week (Thursday–Sunday)
- A hands-on, player-coach leadership style and willingness to jump in wherever your team and business need you
- A track record of hiring, coaching, developing, and retaining great teams
- A natural sense of hospitality and commitment to delivering an exceptional guest experience
- Strong business acumen and the ability to understand performance, set priorities, and turn goals into action
- Strong communication, organization, and problem-solving skills
- Comfort learning and using restaurant/retail technology and business systems
- Ability to obtain any required food safety certifications applicable to the location
- Ability to perform the essential functions of the position with or without reasonable accommodation
Benefits
- Competitive base pay
- Quarterly performance bonus opportunity
- Monthly Cell Phone Stipend
- Early Wage Access
- Employee discount (free cookies!)
- Career development and advancement opportunities
- Comprehensive benefits (Medical, Dental, Vision) including 401k company match
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