Strategic Account and Delivery Manager

As a Strategic Account and Delivery Manager, you will own strategic customer relationships across the full customer lifecycle, leading implementations from pilot planning and integration through launch, adoption, and ongoing delivery. You will work in a fast-paced, innovative environment and have the opportunity to make a meaningful impact on the healthcare industry.

What You Will Do

Your main day-to-day responsibilities will include leading customer meetings, executive reviews, and strategic planning conversations, as well as developing account plans, stakeholder maps, governance structures, and communication rhythms. You will also be responsible for managing timelines, dependencies, risks, issues, decisions, and changes with discipline, and ensuring commitments result in action.

Why It Might Be a Fit

To be a fit for this role, you will need experience in strategic account management, customer success, implementation, professional services, or program delivery, as well as excellent project-management skills and close attention to detail. You will also need credibility with senior customers and the confidence to lead difficult conversations.

Requirements

• Experience in strategic account management, customer success, implementation, professional services, or program delivery
• A strong record of leading complex software implementations from planning through adoption
• Excellent project-management skills and close attention to detail
• Credibility with senior customers and the confidence to lead difficult conversations
• Ability to coordinate technical and non-technical teams without direct authority
• Strong written, verbal, and executive communication skills
• Commercial awareness, including experience supporting retention, renewals, or expansion
• Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred

Benefits

• Competitive salary
• Benefits package
• Opportunity to work in a fast-paced, innovative environment
• Professional growth and development opportunities
• Collaborative and supportive team culture
• Chance to make a meaningful impact on the healthcare industry