Strategic Account Leader

The Strategic Account Leader supports the management and growth of one or more existing national accounts by delivering differentiated customer service and contributing to increased revenue and profitability. This role focuses on strengthening strategic customer relationships, ensuring high post-sales satisfaction, and supporting long-term account retention and growth.

What You Will Do

Support the management, retention, and growth of assigned strategic and national accounts to drive revenue and profitability, assist in maintaining and strengthening relationships with key strategic customers and internal stakeholders, and ensure high levels of post-sales customer satisfaction.

Why It Might Be a Fit

We are looking for a candidate with a strong relationship-building and customer-focused mindset, effective listening, persuasion, and negotiation skills, and a working knowledge of industry products and services.

Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience
• Five to Ten year customer support
• Strong relationship-building and customer-focused mindset
• Effective listening, persuasion, and negotiation skills
• Strong time management and organizational abilities
• Knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
• Understanding of customer service principles, including needs assessment and customer satisfaction evaluation
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software

Benefits

• Matching 401(k)
• Comprehensive health and wellness
• Perks and discounts
• Pet insurance
• Free subscriptions
• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• Short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year