Strategic Accounts Manager

As a Strategic Accounts Manager at Worth AI, you will be instrumental in driving customer satisfaction and long-term success by fostering relationships and ensuring customers gain maximum value from our products. You will act as a strategic partner, helping our largest and most multi-faceted clients navigate the Worth platform effectively, instilling confidence in our technology, and growing their engagement with the Worth suite of products and services.

What You Will Do

Your role will involve the onboarding and implementation of new enterprise clients, understanding their unique needs, providing tailored support to enhance their experience, and developing winning growth strategies that prioritize the client’s experience. You will assist and support the implementation process for newly acquired clients, ensuring a smooth onboarding experience, and work closely with your clients to build success and growth plans that ensure maximum utilization while laying the foundation for expansion efforts.

Why It Might Be a Fit

We're looking for a dedicated and passionate individual who can take full ownership of a book of existing business in addition to net-new clients, responsible for renewal, expansion, and the long-term health of your portfolio. You will be surrounded by like-minded, driven, talented, and hard-working individuals that will support you as you ramp from day one.

Requirements

• 5+ years of experience in enterprise account management or management consulting
• Top tier communication and relationship-building skills
• Proven ability to manage multiple projects and clients effectively
• Strong analytical and problem-solving skills
• Experience collaborating at the c-suite and senior leadership level, with an ability to distill complex concepts into easily digestible formats
• Experience in the software and technology industry is highly desirable
• Experience working with high-volume financial institutions such as banks, credit unions, lenders, or credit issuers
• Strong fundamental familiarity with financial industry regulatory bodies and frameworks such as: FinCEN, OFAC, FCRA, AML / CFT, and GDPR
• Ability to thrive in an extremely fast-paced environment and adapt to changing priorities quickly
• Working understanding of underwriting principles, credit risk, lending workflows, and financial data models
• Strong knowledge of AI technologies and their applications in financial technology, underwriting, credit decisioning, and risk management
• Proficiency with CRM platforms such as Monday and HubSpot, ticketing systems such as Linear or Jira, and customer success tools
• Proven ability to independently own onboarding, escalations, and executive relationships without heavy ramp time

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401 (k)
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Work From Home
• Free Food & Snacks (for those in Orlando, FL)