Strategic Customer Success Manager

Front
Chicago, IL
Category Customer Service
Job Description
Front is a customer operations platform that helps B2B companies scale without losing connection. As a Senior Customer Success Manager, you will own the end-to-end lifecycle for a portfolio of B2B customers, driving successful renewals and long-term value realization.

Requirements

  • 5+ years in Customer Success or a similar client-facing role in a B2B SaaS environment
  • Proven experience owning renewals and retention metrics with Enterprise accounts
  • Strong commercial instincts and comfort leading contract conversations
  • Ability to interpret usage data and translate it into action
  • Excellent communication and stakeholder management skills
  • Highly organized with strong attention to detail

Benefits

  • Competitive salary
  • Equity
  • Private health insurance
  • Paid parental leave
  • Flexible time off policy
  • Mental health support
  • Family planning support
  • Lifestyle Stipend
  • Wellness Days
  • Winter Break
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