Strategy and Operations Support Manager (Remote - US)

Jobgether
United States, US
Category Customer Service
Job Description
PadSplit is seeking a Strategy and Operations Support Manager to lead and scale a fast-growing support organization, building systems and processes that directly impact the customer experience. This role requires a strategic thinker, strong analytical skills, and the ability to thrive in a remote-first environment, impacting housing stability. The position offers a dynamic opportunity to drive efficiency and improve customer satisfaction.

Requirements

  • 5–7+ years of professional experience, including 2–3 years managing small to mid-size teams.
  • Proven leadership in guiding direct reports through performance management and coaching.
  • Strong strategic thinking and execution skills.
  • Hands-on attitude and comfort building tools, training materials, and performing data analysis.
  • Detail orientation with the ability to identify gaps in workflows, training, and documentation.
  • Experience designing scalable processes, workflows, and training programs.
  • Data fluency and comfort analyzing metrics to inform operational decisions.
  • Customer-centric approach with deep empathy and understanding of support impact.
  • Exceptional written and verbal communication skills.

Benefits

  • Fully remote work flexibility
  • Competitive compensation
  • Comprehensive healthcare coverage
  • Company-provided life insurance
  • Optional accident and flexible spending benefits
  • Unlimited paid time off
  • 11 company-observed holidays
  • Equity incentives
  • 401(k) retirement plan
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