Student Services Assistant

The Student Services Assistant will be stationed at the front desk and will be the first point of contact for EOPS, CARE, and NextUp students. The role requires demonstrated commitment to supporting the success of students from diverse backgrounds, excellent customer service skills, and the ability to maintain confidentiality.

What You Will Do

The Student Services Assistant will be responsible for greeting and assisting students, staff, faculty, and community members in a professional and welcoming manner. They will also be responsible for managing multiple tasks in a fast-paced environment, collaborating with counselors and administrators, and utilizing student information systems and college databases.

Why It Might Be a Fit

The ideal candidate will have experience working in customer service, reception, or office environments, and will be able to learn and utilize student information systems and college databases. Bilingual skills are highly desirable.

Requirements

• Demonstrated commitment to supporting the success of students from diverse educational, cultural, and socioeconomic backgrounds
• Excellent customer service and interpersonal skills
• Ability to maintain confidentiality and exercise discretion when handling sensitive student information
• Knowledge of the mission, services, and eligibility requirements of the Extended Opportunity Programs and Services (EOPS), CARE, and NextUp programs
• Experience working in customer service, reception, office, educational, or student support environment
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams) and familiarity with office equipment
• Ability to learn and utilize student information systems and college databases
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism
• Dependable, punctual, and able to work independently with minimal supervision
• Ability to collaborate effectively with Counselors, Classified Professionals (Technicians), students, project assistants, Department Chair, and administrators

Benefits

• Medical insurance plan options
• Dental insurance
• Vision insurance
• Sick leave
• Vacation days
• Holidays
• Winter recess paid time off
• Tuition reimbursement
• Educational incentive program
• CalPERS employer contribution rate of 27.05%
• Group term life insurance