Study Moderator - Los Angeles, CA

TELUS
US
Job Description

Description

WORK LOCATION: Onsite in Los Angeles, CA
JOB STATUS: Full-time
WORK SCHEDULE: Mon - FriSTART DATE: November 25, 2024
END DATE: April 30, 2025
Role Summary
Moderators are expected to interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager and Project Coordinator. Training will be provided before the start of data collection. Sessions occur onsite in Los Angeles, CA, with additional support staff on-site to manage participant intake and provide technical support.

Main Responsibilities

Receive participants at work and guide them through the video study in a controlled environment

Ensure all recordings are done per project guidelines and upload the data

Have all participants complete a survey at the end of each session

Follow COVID-19 sanitization procedures after each session

Represent and promote the TELUS AI brand


Minimum Requirements

Technical/troubleshooting skills; address fundamental problems with launching apps and uploading data

Familiarity with iOS and Mac OS

Experience with data collection and data management

Experience with video recording

Able to commit to a weekly schedule for the duration of the project

Ability to interact professionally with project participants

Experience with progress tracking and reporting, comfortable with Excel or Sheets


Rate: $33.00 per hour

TELUS International Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate


At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.