Subject Matter Expert (Support&Ops)

HCL Technologies
Any Location, VA
Remote
Job Description
Role Overview

Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. Hands-on experience in managing 24x7 global datacenter operations/DR Operations.

What You Will Do

Perform visual inspection of third-party equipment, provide fault isolation and break/fix activities, direct third-party vendors, coordinate maintenance and outages, and participate in DR testing.

Why It Might Be a Fit

Requires excellent inter-personal, communication and presentation skills, flexible, continuous learner, and comfortable working in new areas that require experimentation and rapid problem solving.

Requirements

  • 3-7 years of experience in managing datacenters operations of a large and complex customer
  • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services
  • Handling Incidents / Service Request and adhering to contractual SLAs

Benefits

  • medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
  • employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year
  • 10 paid holidays per year
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