Subject Matter Expert (Support&Ops)

HCL Technologies
Chicago, IL
Job Description
Role Overview

Accountable for 24*7 support for overall Infra/ Datacenter (Servers, Racks) Operations. Hands-on datacenter management (servers, racks, cabling), Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission. 3-7 years of experience in managing datacenters operations of a large and complex customer.

What You Will Do

Perform visual inspection of third-party equipment, provide fault isolation and break/fix activities, direct third-party vendors, coordinate maintenance and outages, rack, stack, install and decommission equipment and assets, perform network cable and jack testing, and participate in DR testing.

Why It Might Be a Fit

Requires excellent inter-personal, communication and presentation skills, flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving.

Requirements

  • 3-7 years of experience in managing datacenters operations of a large and complex customer
  • Hands-on experience in managing 24x7 global datacenter operations/DR Operations
  • Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services
  • Handling Incidents / Service Request and adhering to contractual SLAs

Benefits

  • medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
  • employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year
  • 10 paid holidays per year
]]>