Substitute Safety Support Specialist

GoGuardian
Remote, US
Job Description
GoGuardian is seeking a Substitute/Limited Part-Time Safety Support Specialist to handle incoming Beacon active planning alerts and escalate issues to school officials. The role involves validating alerts, identifying trends, contributing to training, and supporting school needs. This position is designed to provide coverage during scheduled shifts between 5am-8pm PST and offers the flexibility to work any shift as needed. GoGuardian focuses on creating a safe digital learning environment for students.

Requirements

  • Flexible availability and willingness to work any shift, including weekends, over night and holidays with advanced notice
  • Demonstrated ability to follow protocols and policies
  • High level of emotional intelligence and calm demeanor
  • 1+ year in a Support role or other intimate Customer-Facing Roles
  • 1+ year in a white glove customer service position
  • Experience working with Zendesk
  • 1+ year in a support role

Benefits

  • Opportunity to impact and revolutionize safe digital learning experiences
  • Partner with enthusiastic and talented colleagues
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