Supervisor - Compliance Operations

Convera
Santa Ana, CA
Category Finance
Job Description
Convera is seeking a Supervisor for Global Sanctions and Interdictions Screening to manage daily team operations. This role requires strong leadership, adherence to service level agreements, and a focus on client experience. The supervisor will be the point of contact for escalations and liaisons with internal/external stakeholders, and will contribute to process improvement and team development.

Requirements

  • Manage daily workflows and ensure adherence to SLAs.
  • Adhere to Quality Assurance (QA) standards.
  • Evaluate performance and provide feedback to direct employees.
  • Ensure procedural updates are reflected in documentation.
  • Communicate with internal and external stakeholders.
  • Promote improvements internally.
  • Regular team meetings.
  • Process Improvement initiatives.

Benefits

  • Market competitive salary
  • Career growth and development opportunities
  • Flexible work approach
  • Hybrid work schedule
  • Paid holidays, time-off, and leave policies
  • Volunteer opportunities
  • Wellness program
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