Supervisor Cargo Customer Service - SEA

As a Supervisor Cargo Customer Service at Southwest Airlines, you'll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements. You'll train and support your Team, solve problems, and work with other departments to keep operations running smoothly.

What You Will Do

Provides special care, attention, and assistance to internal and external SWA Customer's as needed, assists in training and mentoring Freight Agents, evaluates work performance, sets clear expectations, recognizes Team member achievements, and actively coordinates with all departments.

Why It Might Be a Fit

If you're ready to make a big impact and grow your career, this is the role for you. You'll have opportunities for overtime and shift premiums, and you'll be part of a team that keeps Cargo moving and flights on time.

Requirements

• Ability to successfully complete Freight Agent training and perform all essential job functions of a Freight Agent
• Ability to assume a high level of responsibility
• Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems
• Ability to read documents, follow instructions, learn, understand, and teach freight procedures, rules, and regulations
• Ability to read and write English
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of job
• Ability to sufficiently use and navigate current computer software, including Microsoft Office products
• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time
• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
• Ability to maintain alertness to moving vehicles and aircraft
• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft
• Ability to demonstrate strong organizational skills and attention to detail
• Ability to solve complex operational problems
• Ability to manage highly sensitive and confidential information
• Knowledge of Ramp, Operations, Provisioning and Freight Agent collective bargaining agreements and Company policies and procedures preferred

Benefits

• Fly for free on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan
• Competitive health insurance for you and your eligible dependents
• Paid time off/vacation, holiday, and sick leave
• Overtime and shift premiums